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Inbound Operations Specialist - Temporary Contract

SonarSource

Genevafull-timeSalesHybrid

Posted 1 May 2026

Benefits

Equity / Stock Options

About this role

Position description

As an Inbound Operations Specialist, you will be part of a small, high-impact team responsible for managing all inbound inquiries across Sonar’s primary contact channels, processing and routing emails from customers, partners, and prospects worldwide.

You will operate at the intersection of Sales, Finance, Legal, and Customer Success, ensuring that every inquiry is correctly triaged, actioned, or distributed to the right team without delay. From license key updates to commercial inquiries to billing support, the Distribution team keeps the business moving.

This is a fixed term contract of six months.

 

What you will do

  • Monitor and manage high-volume shared inboxes, triaging and prioritizing inbound inquiries accurately and efficiently

  • Process license key update requests and migrations for SonarQube Server customers

  • Handle billing and payment inquiries for Online SonarQube Cloud customers, including payment failures, refunds, cancellations.

  • Support internal teams with license key requests

  • Collaborate with Sales and Renewals teams to capture, verify, and track purchase orders through to correct processing

  • Collect and share customer vendor/procurement forms, ensuring Deal Desk and Finance have complete, accurate information to progress deals

  • Partner with Sales Operations to ensure inbound leads are correctly captured, enriched, and routed into the CRM

  • Identify and prioritize commercial inquiries from customers and partners, routing them to the appropriate sales team members

  • Work cross-functionally with internal teams on communications for special projects, including marketing initiatives, product announcements, and system changes

  • Proactively flag recurring issues, edge cases, and process gaps to relevant teams to improve tools, routing rules, and overall customer experience

  • Use the CRM and internal resources to match customer records, review case history, and take appropriate action

    • Experience and qualifications

  • 2+ years of experience in a customer facing role, ideally customer operations or customer service/support

  • Excellent communication skills and fluent in English, written and spoken.

  • Strong organizational skills with the ability to manage high volumes of concurrent tasks

  • Comfort working in shared inbox environments (Gmail or similar)

  • Ability to assess and route inquiries with high accuracy under time pressure

  • Strong ability to work effectively as part of a team in a fast-paced environment.

  • Ideally knowledge of Salesforce.com or a similar CRM

  • High comfort level working cross functionally with all departments

    • We value diversity, equity, and inclusion

    At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    If you need any accommodation, please reach out to us at hiring@sonarsource.com. 

    All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. 

    We do not currently support visa candidates in the US. 

    Applications that are submitted through agencies or third party recruiters will not be considered.

    About SonarSource

    S
    Hybridmid (250-1000)22 open roles
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