Junior IT Operations Specialist

Your mission

In this role, you’ll focus on keeping everyone’s tools and devices running smoothly. You’ll set up new laptops, accounts, and accessories for new starters, and address the technical issues that come up. You’ll also be involved in updating and improving the local IT infrastructure, and ensuring that your colleagues work in a welcoming environment with as few internal technology-induced problems as possible.

Set up and manage laptops, accounts, and accessories for new starters and offboardings

Provide hands-on support for day-to-day IT issues across hardware, software, and workplace tools

Maintain and improve device management (macOS, Jamf) and identity systems (e.g. Okta)

Support and troubleshoot local network infrastructure and office IT setup

Help keep our office environment running smoothly, from meeting rooms to shared equipment

Identify recurring issues and proactively improve processes and tooling

Collaborate closely with teams across the company to deliver a reliable and friendly IT experience

Document setups, processes, and fixes to keep knowledge accessible and scalable

You’re comfortable coming to our St Gallen office twice a week

You have around 1 year of experience in IT support or as a generalist, or you recently completed your apprenticeship

You’re confident working with macOS, and ideally have some exposure to tools like Jamf or Okta

You have a solid foundation in IT, including basic security and network understanding

You enjoy helping others and know how to communicate clearly and empathetically

You’re curious and look for ways to improve how things are done

You stay flexible and can adapt when priorities shift

You speak English fluently, and German is a plus

We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.

Why join us?

- Thrive with the tools and support to shape your future at Frontify.

- Be part of a product that connects brands and people with a human touch.

- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.

- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!

What we offer

- A minimum of 25 days annual leave per year 

- Parental, family care, and bereavement leave

- Daily sickness benefits and accident insurance

- Paid educational and wellbeing days off

- Wellbeing, learning and development, and commuter allowance 

- Home office setup budget

- Pension fund: contributions paid 60% by us and 40% by you

- Access to exclusive perks and discounts from hundreds of top brands

- Workation: Work from inspiring locations around the world for up to 45 days per year!

- Invite to our summer company meet-up

Important to us

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.

We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please let your Talent Partner know when scheduling. Any information shared will be treated confidentially.

Next steps

If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.