MarTech Business Operations Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Marketing Technologies (MarTech) embedded within the GPS Advanced Analytics for Business Insights (AABI)  function, will bring together key business and IT capabilities with the ambition to add meaning and value to all Roche’s customer interactions through a single, common, integrated customer-centric technology ecosystem. 

The Marketing Technologies (MarTech) Business Operations Manager is a critical role dedicated to ensuring that our technology investments translate into tangible business performance. 

Rather than focusing on technical maintenance, you will oversee a business readiness framework, designing the governance and operational structures that allow our teams to capitalize on new tools without disrupting core performance. You are the custodian of the "run state," responsible for ensuring that the business outcomes and growth are enhanced through the effective use of technology.  

A primary driver of success for this role is the continuous evolution of our business processes. Your objective is to ensure that our operational model is not just stable, but a competitive advantage, delivering measurable improvements in speed-to-market, cost-to-serve, and overall organisational productivity.
 

The Opportunity

As the Business Operations Manager, you are responsible for implementing changes and managing the service model to ensure the long-term operational success and sustainability of our business platforms. You will support the Business Operations Lead in managing the entire transition from project-led implementation to a stable, continuous, and high-performing "business as usual" (BAU) state.

• Audit existing business workflows to identify inefficiencies; lead the design and implementation of "to-be" processes that maximize the value of our technology stack while simplifying user experience

• Implementation of the "run-state" governance required to manage ongoing business process changes. You will ensure that any future technical iterations are prioritized based on their ability to deliver business value and organizational stability

• Partner with end users to assess how technical shifts impact the user and operational layers of the business, ensuring that resource allocation is optimized for new ways of working and relevant services are resourced and trained appropriately

• Identifies gaps in the operational model that translate into missed/lost value realisation and propose tactics to capitalise on missed opportunities

• Operationalise the 'run-state' governance framework for managing ongoing business process, solution, data and user changes after go-live

• Establish and monitor Key Performance Indicators (KPIs) related to process speed, cost-to-serve, and operational friction, driving a culture of continuous improvement

• Manage stakeholder alignment (with vendors, RDT/IT, and business) to ensure all transition plans and the future "run" model are co-created and fully supported

Who you are

Success in this role requires a highly structured, process-oriented leader with a deep understanding of business operations and service management. You are the steady hand that ensures the program's strategic vision becomes a stable, reliable, and continuously improving operational reality.

Key characteristics include:

• >3 years of experience in Business Operations, Service Delivery in a large-scale, global environment with a strong understanding of how to run and support enterprise platforms in a "business as usual" state.

• 5 years of experience in the commercial function of pharmaceutical/biotechnology or a closely related, regulated industry, with a deep understanding of its core business functions and operations.

• Proven, hands-on experience within large transformation programs and managing complex "project-to-operations" transitions, including go-live readiness, cutover, and hypercare management.

• >3 years of direct people leadership or >10 years of matrix leadership of distributed teams.

• A pragmatic and process-driven "run-state" mindset with a passion for continuous improvement, stability, and operational excellence.

• A highly collaborative leader with a proven ability to partner effectively with deployment, RDT/IT, and senior business stakeholders to ensure seamless solution operations.

• VACC mindset and an openness to Roche's new ways of working.

• Education: University Degree in Business, or a related field. An MBA or ITIL certification is a plus.

• Able to travel globally as needed (e.g., 10-15%).

We are looking forward to receiving your application!

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.